Guided by Gaia Privacy Policy

Last updated: 03 June 2026

This Privacy Policy describes how Guided by Gaia ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make an enquiry through www.guidedbygaia.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a client, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include basic contact details including your name, phone number, and email address, as well as project or enquiry information including details you share when reaching out about our services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf. When you visit our Site, open or click on emails we send you, or interact with our Services, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, and cookies. Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided to us by third parties, nor for any third party's policies or practices.

How We Use Your Personal Information

Providing Services. We use your personal information to provide you with the Services, including to process enquiries and communicate with you about your project.

Marketing and Communications. We may use your personal information to send marketing or promotional communications by email. You may opt out of receiving these at any time.

Communicating with you. We use your personal information to provide customer support and improve our Services, in our legitimate interests to be responsive to you and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site, including to power and improve our Site and Services, run analytics, and better understand user interaction with the Services. We use Squarespace to power our Site. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services to work incorrectly or no longer be available.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including with vendors or third parties who perform services on our behalf, when you direct or consent to our disclosure of certain information to third parties, and in connection with a business transaction, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. We are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, please contact us using the details set out below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security. How long we retain your personal information depends on different factors, such as whether we need the information to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. Right to Access: you may request access to personal information we hold about you. Right to Delete: you may request that we delete personal information we maintain about you. Right to Correct: you may request that we correct inaccurate personal information we maintain about you. Right of Portability: you may request a copy of the personal information we hold about you. Withdrawal of Consent: where we rely on consent to process your personal information, you may withdraw this consent at any time. Managing Communication Preferences: you may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. To exercise any of these rights, please contact us using the details provided below.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact

For any questions about this Privacy Policy or to exercise your rights, please contact us at hello@guidedbygaia.com.